80% of your potential service business is going to independent shops. Yet most dealers spend their time worrying about the franchise dealer across town. Brian Benstock of Paragon Honda put it plainly. The real growth isn't in stealing a few sales from your competitor. It's in reclaiming the massive amount of service work happening outside our networks. Your customers are not leaving for a better price on an oil change. They are leaving for convenience. Where is your biggest service bottleneck costing you customers right now? Watch the full episode at the link in our bio.