Your chatbot just made a $7,000 mistake. At a BMW store in Canada, an AI chatbot misread a loan balance as a purchase price, offering a customer thousands more for their trade-in than it was worth. After media got involved, the dealer honored the bot's price. As operators, we can't afford to learn these lessons in the press. Before you greenlight another AI tool, you need clearly structured data to avoid a mishap like this. The store's response was to have humans handle all future offers. But the genie isn't going back in the bottle. The right response is to build guardrails. Watch the full episode on our channel.