Predictable hours are the new signing bonus. A new report on retail workers confirms what the best GMs already know: stability outweighs almost everything else. While other dealers are throwing money at hiring, you can improve retention by focusing on operational consistency. Especially in the service drive. Your techs and advisors crave predictability. Not just in their pay, but in their lives. They want to know when they'll be home for dinner. They want to be able to plan appointments and family events without begging for time off. When the work itself is predictable and the systems are reliable, your people can focus on the job. They're less stressed, more productive, and far less likely to take a call from a recruiter. Fixing your operations is the most powerful retention tool you have. How far in advance do your people know their schedules? Watch the full episode on our channel.