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Most dealerships are about to hand AI a very messy version of their business. And then expect the tool to understand how their store actually works. Kyle Mountsier suggested a different way forward on the Car Dealership Guy podcast: dealerships should be building a robust internal knowledge graph. SOPs, roles, values, processes, handoffs, leadership philosophy. The things that explain how the business actually runs. Because as more tools are communicating and acting on behalf of the dealership, the dealers who document their business clearly will get a superior output.
https://youtube.com/watch?v=lcTD95O71_4
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