Episode #1362: Today we look at what customer reviews can reveal before regulators come knocking, why hybrids are suddenly the hottest vehicles on the lot, and how Ram’s AI-generated merch accidentally turned a Toyota Tacoma into a Ram truck—while miscounting the stars on the American flag.
autonews.com/retail/finance-insurance/an-widewail-ftc-letters-dealerships-reviews-0603
When the FTC warned dozens of dealerships about potentially deceptive advertising practices, it wasn't entirely out of left field. A new study found those same stores were generating significantly more customer complaints about pricing, advertising, and trust issues than the industry average.
-Widewail analyzed Google reviews from dealership groups that received FTC warning letters and found they generated significantly more complaints tied to pricing, advertising, and trust issues.
-Overall ratings didn't tell the story. The FTC-targeted stores still averaged 4.34 stars, only slightly below the indu...