What happens when AI shifts from a distant concept to a daily reality and your teams suddenly need to adapt, upskill, and redefine what work looks like? In this episode, we sit down with Thato Lehutso, IT Director for Service Delivery at North-West University in South Africa, to explore how his teams are navigating the transition from AI readiness to AI reality inside a complex, people-focused environment. Here’s what we cover: ➤ The Reality Check – How AI tools like Copilot are changing workflows faster than expected. ➤ The Human Impact – Why fear of job replacement is real, and how leaders can prepare teams with the right skills. ➤ Rethinking Work – How younger generations expect flexibility, autonomy, and outcomes. ➤ Preparing for What’s Next – Why mindset shift and upskilling are essential as digital work becomes location-less. With honesty and humor, Thato offers a grounded look at how universities and public institutions can evolve alongside AI while keeping people sup...