Innovation happens when people and technology evolve together. Mollie Brentnall, UK & Ireland IT Director at Crawford & Company, shares how her team is turning AI readiness into reality by combining practical upskilling, smart automation, and empathy-driven design. From streamlining claims processes to empowering neurodiverse talent, Mollie shows how technology can create efficiency without losing the human touch. Here’s what you’ll discover: • Smarter Upskilling – How education and hands-on learning close the AI adoption gap. • Human-Centered Automation – Why empathy and enablement drive real progress in customer service. • Accessibility and Inclusion – How AI tools are supporting diverse learning and thinking styles. • Predictive IT – How automation and proactive systems could transform service delivery. → Explore how practical innovation and human empathy are redefining productivity in the age of AI. #WorkReborn #AI #Leadership #FutureOfWork #DigitalTransformation #Leno...