Nicole Moodie spent twelve years building the operations behind a growing beauty brand. The weekly meeting she started went from forty-five minutes of battles to twenty of solving problems together. Nicole is an operations consultant and the author of The Backbone of Growth. The frameworks she brings to The PIMS Influence are the ones she built on the way up. How she got sales and operations working from one version of the truth. Why she plans three years out rather than ten. What she looks for in a hire that a resume will never show. And the discipline she says deserves more credit than it gets. She joined that brand as a customer service specialist when it had fewer than ten employees, and left twelve years later as Chief Operations Officer. Along the way she kept every notebook. After her role ended unexpectedly earlier this year, those notebooks became the book. MENTIONED IN THIS EPISODE: Nicole Moodie on LinkedIn - linkedin.com/in/nicole-moodie-55b003165 Nicole M...