Texas DPS helps millions of Texans with driver licenses and ID services, but just 61 employees were fielding 25,000 calls a day. Texas DPS needed a way to provide service at scale and built Agent Sheri, a bilingual AI agent grounded in Data 360. Agent Sheri now handles over 50% of interactions, day or night, in English or Spanish. Citizen interactions handled: up 105%. See how Texas DPS is transforming citizen service at scale with Agentforce. Subscribe to Salesforce’s YouTube Channel: bit.ly/SalesforceSubscribe _______ #Salesforce #Agentforce #AgenticCRM #AgenticEnterprise Learn more about Salesforce: salesforce.com Twitter: twitter.com/salesforce LinkedIn: linkedin.com/company/salesforce Instagram: instagram.com/salesforce Facebook: facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platfo...