Southwest Airlines® needed a way to meet rising customer expectations without losing the hospitality and heart the airline is built on. That's where Agentforce comes in. It now contains about 50% of customer inquiries, freeing up employees to focus on what matters most: the customer. See how Southwest is rising to customer expectations.
Read more about how Southwest Airlines gives every traveler always-on service with Agentforce:
salesforce.com/customer-stories/southwest-airlines/agentic-self-service
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