#HumansOfZipline: Sarah Trisorus (center); Lead Software Engineer ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Sarah works on our Fulfillment Platform at Zipline. Operators in our medical warehouses use this platform to track inventory and manage our medical supplies. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ “Last fall, there was a lot of talk about an incoming demand hike with all the new delivery sites in Ghana. We wanted to be proactive and see where our fulfillment operations are going to break and how to get ahead of it. So the team went out to Ghana for a few weeks and held an innovation week. Our team was packaging and managing orders next to operators to learn what it’s like in the warehouse: what are the stressors, what could go wrong, and what just sucks to do.  ⠀⠀⠀⠀⠀⠀⠀⠀⠀ An example—When operators got orders, they had to see what was in every order and figure out what was going to go into every box. Now, the system predetermines what goes in what box rather than eyeballing. The boxes are determined based on size, weight, and restrictions on...