The guest did not mention a problem during the stay. After checkout, I discovered three broken items. Then came the four-star review. I could not solve what I did not know about. That experience reinforced one of my most important hosting practices: check in before checkout, while there is still time to help. A simple message can uncover a question, a maintenance concern or something the guest misunderstood. You do not control the review. You can create more opportunities to resolve concerns before the guest leaves. Save this for your next stay. ⭐ If you want the guest messages I use to host from 750 miles away, comment SYSTEM. Comment SYSTEM and I will send you my complete 70+ guest messaging system for $27. That is the CALM Hosting difference ☺️ 💌 Supergirl Stephanie | Superhost True North Lifestyle #vacationrentalhost #superhost #guestcommunication #shorttermrental #hostingtips