What does it take to move from AI experimentation to meaningful business impact? In this episode of AI in Action, Microsoft executive Bryan Goode speaks with Jeff Dunmall, Managing Director at HSO, about how the organization uses a “customer zero” approach to put AI and agents to work before bringing solutions to customers. Their conversation covers HSO’s implementation approach, lessons learned, results so far, and what this experience signals for the future of business. What you’ll hear: • The business need that shaped HSO’s AI strategy • How HSO moved from idea to implementation across product development, expenses, and order processing • The outcomes, lessons, and next steps leaders should consider, including a 62.5% reduction in product development time Guest: Jeff Dunmall, Managing Director, HSO About AI in Action: AI in Action is a Microsoft series exploring how customers, partners, and technology leaders are putting AI and agents to work across business applications, workflo...