Resolve customer issues 24/7 with Casey, the Help Agent. Casey doesn’t just deflect. Casey resolves customer issues across every channel, including voice. Built to go live in minutes, Casey executes complete workflows, hands off seamlessly to human reps with full context, and continuously gets better with every conversation.
Every channel. Every workflow. Every customer.
This is the next chapter of the agentic enterprise 🚀
Learn how Casey serves up excellent experiences for your customers:
salesforce.com/blog/small-business/meet-your-digital-teammate-for-service-agent
Explore more help agent resources:
salesforce.com/service/resources/learning-labs-df26
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This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise.
Watch Marc Benioff's opening keynote here:
youtu.be/wYFt9NCYaVI
Watch all...