In this episode of Keeping it Real with Power Platform, Leon welcomes Tammy Briggs, Business Applications MVP and Power Platform expert at Provance. Tammy shares his Power Platform journey and demonstrates how Provance has built ServiceTeam, an enterprise-ready IT Service Management (ITSM) solution powered by Microsoft Power Platform. Discover how organizations use Power Apps, Dataverse, Power BI, Microsoft Teams, and Copilot capabilities to deliver operational insights, self-service experiences, and faster issue resolution across enterprise environments. You can follow Tammy on LinkedIn: linkedin.com/in/tmgkc-briggs And don't forget to connect with the Microsoft Community here! aka.ms/KeepingItReal/Community TIMESTAMPS: 00:00 Introduction & Tammy Briggs 00:55 Tammy's Power Platform Journey 01:32 Introducing Provance ServiceTeam 02:10 Operational Dashboards & Insights 03:25 AI-Powered Self-Service in Teams 05:15 Resolver Experience & Copilot 07:10 Three Person...