Your policy says fair. What happens when someone uses it? Take one request. Someone asks to start an hour later on two days a week. The policy says they can ask. Can they find out how? Does anyone talk it through with them, or does the request sit in an inbox? Do they get a clear answer, with reasons? If it’s agreed, does the rota change and stay changed? If it’s refused, can they question that without being treated as a problem? Any one of those points is where a fair policy can quietly break. The answers tell you more than the policy’s title. A supportive policy means very little to someone who can’t use it. One hard journey won’t tell you how the process usually works, though. So check a range of them. Try the route with people who are willing to test it, protect their privacy and record exactly where it breaks. Explain your decisions. Check that the support you promised turns up. And when you see a pattern, don’t assume every hard experience has the same cause. A promise of sup...