What will AI transform first in service—and how can organizations turn its potential into measurable value for customers and employees? In this edition of “Hot Takes with Service” from Dreamforce 2026, our leaders discuss how AI is reshaping field service, contact centers, customer experience, and service operations. The conversation highlights why service can be a practical starting point for enterprise AI transformation. With structured data, repeatable workflows, and measurable performance indicators, organizations can identify high-value use cases, test new capabilities, and determine how AI can best support employees and customers. Watch to learn how service organizations can move beyond AI hype and deliver practical, measurable improvements. Speakers: Mike Brinker: U.S. Service Practice Leader, Deloitte Digital Brett Buresh: U.S. Field Service Leader, Deloitte Digital Leah Youssef: U.S. Contact Center & CRM Leader, Deloitte Digital