Your new sales reps will forget 85% of their onboarding.
Not because they're bad hires. That's just how people take in information.
You spend days walking a new rep through the product, the pitch, and the objections. Two weeks later, they're asking the same questions, and you're explaining it all over again.
So you assume you need to train harder. Or hire better.
The real problem is that most onboarding is delivered once, live. One pass isn't enough for anyone to retain it.
When reps go through the same material 3–4 times, retention climbs past 50%. That's the difference between knowing the pitch and executing it.
That's why we build onboarding as a recorded "university" instead of live sessions. Reps go through it twice in their first two weeks. That can save leadership 10–20+ hours, and in highly technical sales, we've seen leaders get back 40+ hours per week.
This week, record the one onboarding session you find yourself repeating most often.
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