Have McDonald's kiosks made ordering better or worse? The touchscreen kiosks have become a familiar part of the McDonald's experience, but some customers say they make restaurants feel less welcoming and can even be slower than ordering from a cashier. Now McDonald's is betting $8.5 billion on a turnaround that includes changes to its restaurants, operations, and customer experience. Executive editor Joe Ciolli explains what McDonald's is trying to change. Read more about the company's "Next" plan at the link in our bio. #McDonalds #fastfood #markets #AItools #kiosks