Want to move faster without breaking things? In this episode of the Leading Up podcast, Dr. Frances Frei shares her groundbreaking framework for leadership trust, diagnosing your “wobble,” and building teams that go fast—with clarity and compassion. 🎯
We’ll unpack the core ideas behind her latest book Move Fast & Fix Things and learn how to pinpoint which part of trust (authenticity, logic, or empathy) is wobbling—so you can correct course and lead better, faster.
Timestamps
00:00 – Meet Dr. Frances Frei of Harvard Business School
01:00 – The 3 parts of trust: authenticity, logic & empathy
03:00 – Her journey from coach to leadership expert
05:00 – Why Harvard said “no” (5 times!)—and why it didn’t stop her
07:00 – Joining Uber: why she took the challenge
10:00 – Diagnosing Uber’s empathy wobble
12:00 – The value of trust: higher quality & faster speed
15:00 – The Trust Triangle explained
17:00 – What’s your trust wobble?
18:00 – Logic wobble vs. empathy wobble: Uber & WeWork exampl...
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