What separates good leaders from great ones? In this Leading Up podcast episode, leadership icon Dave Ulrich—often called the father of modern HR—shares how the best leaders create value by thinking from the outside in. 🌍 From hybrid work tensions to emotional intelligence and mental health, Ulrich breaks down timeless leadership principles and reveals why leaders should always begin with the customer and work backward. Timestamps 00:00 – Intro to Dave Ulrich and his legacy 01:00 – Outside-in thinking: start with the customer 03:00 – Hybrid work, paradoxes, and navigating tensions 06:00 – Redefining “work” in a boundaryless world 09:00 – Why leadership development often fails 12:00 – Value is defined by the receiver, not the giver 15:00 – Coaching emerging leaders through reframing 17:00 – The Leadership Code: 5 things all great leaders do 19:00 – Networked learning vs. individual upskilling 22:00 – The manager’s impact on mental health 24:00 – Creating hope and overcoming lonelines...