Move beyond traditional IT and HR support queues with AI agents that proactively resolve employee requests wherever work happens. Discover how Salesforce helps organizations automate service delivery, improve uptime, reduce support costs, and keep employees productive around the clock. See how AI-powered employee service can streamline IT and HR operations, solve common issues faster, and create a more responsive workplace experience at scale. Learn how to transform IT & HR service with agentic AI: salesforce.com/service/employee-service-management Check out our guide to AI agents: salesforce.com/agentforce/ai-agents Learn more about Agentforce: salesforce.com/agentforce Timestamps 00:00:06 - Introduction to IT & HR Service Cloud 00:02:56 - The AI Productivity Paradox & Core Foundation 00:07:48 - Meet Paige: Employee HR & IT Service Agent 00:11:05 - Autonomous Employee Onboarding Demo 00:13:19 - Intelligent Benefits Assistance in Slack 00:14:21 ...