Rochelle Hinds, VP of Social Media at OneUnited Bank, shares how Service Cloud allowed her team to better understand their social community, and how it helped when OneUnited Bank acquired 60,000 new customers during the COVID-19 pandemic. #Salesforce #SimplyPut #OneUnitedBank Watch more episodes of Simply Put on Salesforce+: salesforce.com/plus Simply Put: Discover how these companies used Salesforce technology to revolutionize their business and customer needs. 0:00 - Intro 1:09 - Simply Put, VP of Social Media at OneUnited Bank 2:17 - How Salesforce helped OneUnited Bank acquire 60K customers 3:40 - Tip #1: Make service personal 4:24 - Tip #2: Help customers help themselves 5:42 - Tip #3: Swarm for volume 6:04 - Empowering the black community Subscribe to Salesforce: bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: salesforce.com Facebook: facebook.com/salesforce Twitter: twitter.com/salesforce Instagram: ht...