In Autumn 2025, a Dispatches call handler went undercover in a 999 control room. She struggled to get an ambulance to patients, even with life-threatening conditions, due to the overstretched NHS services. STREAM ‘999 Undercover: NHS in Crisis’ on Channel 4 and on YouTube - released in October 2025. #Ambulance #NHS #AmbulanceServices #Crisis #C4Dispatches