HOT TAKE: Our@faytlabel stores don’t have KPI’s 😅👀 Today’s episode of #BigBusinessPodcast is hands down my favourite one yet! We’re talking all things KPI’s and why we don’t do them 🙅‍♀️ I strongly believe that our retail team members shouldn’t feel pressured by numbers - at all. I can only assume that a lot of people hearing me say this would think I’m absolutely crazy, but for us - it works. There are so many other ways of measuring the success of a store and your teams without putting a number over their heads and making them feel bad if they don’t reach it. How do we do it? By prioritising the customer experience and the happiness of our employees. But why no KPI’s? How did I even decide this? What do we do instead? How do we measure our success? How do we make sales? There’s simply too much to say in a single caption — listen to my newest episode of #BigBusiness to hear my in depth thoughts surrounding traditional KPI’s and how we’re doing it differently at Fayt. You can fi...