Welcome to episode 21 of #humanfriday, where we meet Suzana Graorac, with the somewhat mysterious job description of “back office.” What hides behind the title of one of the crucial wheels that keep Chronoswiss ticking? The cheerful and nimble-handed Suzana Graorac arrived at Chronoswiss in 1995, and she has remained here ever since. In the last few years her foundational knowledge about the brand has been applied to several new fields. So what happens in the back office of Chronoswiss? “A lot! (laughs) For me, personally, more and more. During my first 20 years here I was mainly doing assembly of the bands for the Chronoswiss patented Autobloc system. Come 2015, Mr Ebstein asked me if I wanted to learn new tasks. Thus my job description expanded. Now I also do administrative work; ship watches and bands to our clients; make sure watches get in and out of service . . . It varies a lot.” How was this change for you? “I am always up for learning something new, and I love the current...