Welcome to episode 15 of #humanfriday, where you meet the Chronswiss team and friends of the brand. Today: Jolanta Rauchfuss, who leads the service department. Jolanta has been with Chronoswiss for 30 years, thus she is a treasured encyclopaedia for anything Chronoswiss. Take her words of wisdom: “Service your watch at regular intervals”. Because when you look after your watch you have a wonderful product that will live on for hundreds of years. Service is a big issue for many brands – especially the turnaround times. At the moment the waiting time at Chronoswiss is approximately eight weeks – but the future aim is that a watch that has come to the Lucerne atelier for a full service should not be there more than four weeks. “Most people wait until they notice that there is something wrong with their watch. I would rather say: let somebody look at your watch every four to five years, as you might need to change the oil. And if you use it for swimming, check the seals at a boutique e...