Any @Fidomobile customer trying to contact @RogersHelps for #TechSupport, to avoid @Rogers #AI-driven #IVR, from automatically shunting you to @FidoSolutions, when the system recognises that you are with #Fido, … … respond, “No,” when asked if you were calling about number [your Fido cell no. will be spoken]. One hour 12 minute wait before I was connected to a HUMAN on Sunday. Rogers technical support, please call me back about this unresolved issue. The agent that I spoke with two days ago: - refreshed my #Cellular network settings on your back end. - had me reset the #Network settings on my @Apple #iPhone