“I asked him why the app showed me a different face, and he said Bolt blocked his account and that [he] was using his brother’s account, and asked why I was questioning him,” said Adede Sonaike, a Lagos-based Bolt user.
Drivers like Bolt because its onboarding process is less rigorous than that of Uber, its main competitor. But the easier standards can be exploited by unscrupulous drivers, with some apparently selling their Bolt accounts to unregistered third parties.
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