“SafeBoda had stopped valuing us much. It’s the customer who they are valuing,” said Dungu Steven, 30, a rider who left the app in December 2021, after almost three years.
Uganda’s ride-hailing startup SafeBoda has sought to become a super app. But as bonuses have fallen and the company’s commissions have risen, its riders are feeling underpaid and undervalued, with many abandoning the app altogether.
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