Uganda’s ride-hailing startup SafeBoda has sought to become a super app. But as bonuses have fallen and the company’s commissions have risen, its riders are feeling underpaid and undervalued, with many abandoning the app altogether.
Customers say SafeBoda’s riders who have started rejecting cashless payments, asked for additional money, arguing the app pays them less — and demanded they be allowed to start a trip before they pick up the passenger.
Click the link in our bio to read the full story. Photography by esther_mbabazi for restofworld.
#safeboda#ridehailing#superapp#riders#uganda