There are numerous ways for guests at a hotel to interface with technology, and depending on the execution, those interactions can be positive π or negative π and frustrating for customers according to PG. Itβs important for brands to make sure they pay attention to how guests are using tech in their space. Something as simple as not being able to turn a light on or off can be aggravating π€, yet many high-end resorts have these problems. π‘π¨
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