Beginning today, September 25, TARC is debuting a new pilot program to improve on-time performance along Route #23 Broadway Westbound. When two #23s bunch the late bus may receive a call from the Radio Room to switch to a "Drop Off Only" operation. This #23 will no longer stop for pickups until it is told to switch back to standard running. We are starting this program in response to customer feedback received in our first annual Customer Experience Survey. On-time performance was noted as being the most important element of bus service to our customers, and one of the success factors our riders are currently least satisfied with. For more, please visit the link in our bio.