Photographer

Dickies Arena

Content Producer

𝙷𝚊𝚛𝚠𝚘𝚘𝚍 𝙿𝚑𝚘𝚝𝚘𝚐𝚛𝚊𝚙𝚑𝚢

**Job Description  
**  

Dickies Arena is seeking an Audio and Lighting Technician to provide management and support of our main public address audio system, concourse audio system and portable audio systems as well as our main bowl lighting, specialty theatrical lighting system and network-controlled concourse lighting systems. This includes the maintenance and operation of these systems as well as the training of part-time staff in the execution of key systems during live events. The successful candidate will be expected to address a wide range of technologies and functions.  
  

**Essential Functions  
**  

*   Maintaining the Front of House audio components including the audio console, routing equipment, amplifiers and cabinets
*   Training part-time staff in proper execution of audio systems during live events
*   Inventory and maintenance of the small portable audio systems
*   Ability to perform maintenance and repair of concourse audio and back of house audio systems
*   Knowledge of network connected audio systems, Madi, Dante, AVB
*   Basic knowledge of live music engineering and setup
*   Basic knowledge of audio signal flow, gain structure and management
*   Maintaining lighting console and broadcast lighting system
*   Training of part-time staff in proper execution of the broadcast lighting system and theatrical lighting systems
*   Basic knowledge of DMX programming and signal flow, experience with Artnet or sACN preferred
*   Prior experience with Crestron, AMX, BSS or QSYS programming preferred but not required
*   Basic understanding of networking and communication of audio and lighting over the network
*   Understanding network cabling standards and construction or terminating cables
*   Other duties as assigned may include assisting video production team with camera setups, teardown or basic operation, AV setups, assisting with network and phone line install or other department needs across the AV/IT/Broadcast Department

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.  
  

**Key Systems and Exposure  
**  

1.  Audio Systems
    1.  Dante
    2.  Madi
    3.  BSS
    4.  Shure
    5.  LA Network Manager
    6.  QSys
2.  Lighting
    1.  DMX via sACN
    2.  Crestron
    3.  wDMX
    4.  DALI
    5.  Chamsys

**The preferred candidate will:  
**  

1.  Have experience prior experience with live events.
2.  Have experience with programming or control systems.
3.  Have experience with basic repair and be mechanically inclined.
4.  Be able to work; days, evenings and/or weekends as required.
5.  Possess an outgoing personality suited to providing exceptional customer service, solving problems, and a commitment to continuous self-improvement.
6.  Work well under high pressure situations.

**Additional Eligibility Qualifications  
**  

1.  Dante level I & II Certification, Pro Tools, QLabs certification, experience in rigging, basic stage setup, light programming, design or stage sets, live theatre experience

**Supervisory Responsibility  
**  

The role is expected to interface and communicate problems, solutions, plans and other information with peers, managers, contractors, and other external people in the course of fulfilling the job duties. In the absence of the Technical Services Manager this role will supervise the Part Time Event Day Staff.  
  

**Physical demands  
**  

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. This role will be required to complete a lift certification course and must be comfortable completing tasks at elevated positions both from catwalk, ladders and mechanical lifts.  
  

**Other Duties  
**  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Audio & Lighting Technician -

**Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX**  
 

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events and family entertainment, and is the new home to the Fort Worth Stock Show rodeo performances.

**Reports to: Manager of Suites & Loge Boxes and Assistant Manager of Suites & Loge Boxes  
   
 Job Description:**

The Suites & Loge Box Coordinator is responsible for partnering with each suite owner, host and/or representative as it pertains to suite orders, special requests and beverage restocks.    
  

The Suites & Loge Box Coordinator will work closely with the entire premium team to ensure an optimal experience for suite & loge box owners, clients, guests, businesses and other organizations is always achieved. The Suites Coordinator is responsible for preparing all required departmental correspondence and documents in a timely manner as well as provide accurate and detailed reports to facilitate proper allocation of staffing, time and resources during all arena events, as well as, financial recaps and billing details post event.

They will establish the level of hospitality and strive to exceed our guest service standards.  They are responsible to maintaining the suite order sheet/system for each event and customizing the set-up accordingly. The coordinator will answer phones and emails: taking orders for upcoming events and attending to guest inquiries. The Suites Coordinator works closely with the Suites and Loge Box Management team to help provide insight into anticipated demand, as well as, specific guest details/needs for each event. The use of multiple Microsoft Office programs is required to effectively and efficiently fulfil the Suites Coordinator position responsibilities. The Suites Coordinator is a full-time position that reports to the Manager of Suites & Loge Boxes.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

*   Develop and Maintain the on-line ordering system
*   Program and update all computer software with the appropriate suite information, menu selections, item descriptions, event availability, and prices.  
*   Ensure quality hospitality and customer service through large volumes of phone calls and e-mails regarding food and beverage inquiries. 
*   Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel. 
*   Organize and maintain filing systems and calendars for all active, future and previous events. 
*   Create and update various F&B documents including, but not limited to: account forms, order forms, suite authorized users, specials blasts and reminder deadlines. 
*   Have complete knowledge of all menus, items, ingredients, and presentations. 
*   Coordinate the communication of food and beverage pre-order deadlines, updated menus and/or updated documents including, but not limited to account forms, beverage restock forms, and order forms. 
*   Update and maintain suite account forms and suite preferences for suite management and event day leadership.
*   Partner with Suites Management team to determine appropriate staffing levels and requirements for all events/functions.
*   Form a professional relationship with all suite administrators, representatives, and owners. 
*   Form a professional relationship with all interdepartmental personnel within Dickies Arena & Trail Drive Management. 
*   Reach out to all rental contacts for food and beverage orders and special requests. 
*   Suggestively sell and up-sell by utilizing the menu and personal recommendations while assisting with order placement. 
*   Record food and beverage orders received through the online ordering system, e-mail, and/or phone and confirm. 
*   Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities. 
*   For each event, prepare and distribute suite information, notes, and labels to management, chefs, supervisors and suite attendants. 
*   Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on a weekly basis, or as needed. 
*   Address and resolve all declined credit card transactions until the charge has been successfully placed. 
*   Track suite credits and escrow accounts. 
*   Assist the Suites Manager with nightly, monthly end and year end reports. 
*   Assist in the execution of the operational responsibilities of opening/closing event shifts.
*   Assist with hosting and meeting suite holders, potential holders, and guests at events hosted within/on behalf of the venue. 
*   Assist with menu planning for suite/ticket holder/administrators. 
*   Support management with daily oversight, guidance and mentorship of suite administrators/team members.  
*   Support the premium operations team as needed.
*   Clearly communicate all necessary information throughout the food & beverage and premium services departments. 
*   Understand, actively practice, and assist with execution of responsible alcohol service
*   Understand, actively practice, and assist with execution of sanitation and food safety as it relates to the food and beverage industry
*   Be comfortable with the arena and know how to navigate personally, as well as, assist guests
*   Support any other Food & Beverage departments as needed
*   Support any other tasks as assigned by the Dickies Arena Leadership Team

  
 **Competencies**

*   Communication Proficiency.
*   Ethical Conduct.
*   Leadership.
*   Problem Solving/Analysis.
*   Strategic Thinking.

**Supervisory Responsibility**

Exercises general supervision over clerical, administrative and professional staff assigned to the department.  
   
   
  

**Physical demands**

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.  
   
   
  

**Additional Eligibility Qualifications**

*   Must be a minimum 21 years of age
*   1-2 years’ experience in an administrative/office assistant role working in an upscale restaurant/ hospitality environment preferred
*   Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
*   Flexible schedule – nights, weekends and holidays 
*   Possess excellent interpersonal skills and diplomacy
*   Possess excellent written and verbal communication skills
*   Ability to multi-task
*   Strong attention to detail and proven customer service skills
*   Exceptional organization and prioritization   
*   Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
*   Ability to lift, push, and pull up to 50lbs
*   Must be able to work in an environment with fluctuating temperatures

**Other Duties**  
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Suites & Loge Box Coordinator

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Network Admin

**Job Description** :   
  

The Catering Manager will oversee the staffing and execution of all catering functions throughout the venue. They will work closely with all Food & Beverage, as well as, arena counterparts to understand specific needs of venue guests, order items in the appropriate quantities to support client vision and work within each unique arena location to bring each guest/ events vision to life.  This position is also responsible for ensuring that exceptional hospitality is received by venue guests and internal team members. The Catering Manager is responsible for ensuring that alcoholic beverages are served safely, and that food quality and sanitation standards are always maintained. This position reports to the Catering Sales Manager/Director of Food & Beverage.  
  

**Essential Duties (Include, but are not limited to the following):  
**  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.  
  

*   Assist in the hiring, training, staffing and scheduling of all catering team members

  

*   Ensure impeccable execution of all catering functions throughout the venue
*   Catering events can be scheduled 365 days a year/ 24 hours a day
*   Partner with the Catering Sales Manager/Director of Food & Beverage to ensure a successful arena opening and establishment of the F&B catering operation
*   Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
*   Complete and provide daily/ event financial updates in accordance with F&B department
*   Oversee and support the mentorship and development of all catering supervisors and team members daily
*   Responsible for ensuring food quality in presentation and production throughout all catering events
*   Have knowledge of and ensure food safety and sanitation standards are always maintained
*   Organization and planning of events that serve a wide range of guests throughout all areans of the arena and its surrounding grounds
*   Engage with venue guests, as well as team members to ensure exceptional hospitality is always received 
*   Partner with the F&B and Dickies Arena Senior Leadership to ensure a successful operation 
*   Other responsibilities and tasks as deemed appropriate by the Catering Sales Manager and Dickies Arena Leadership Team

  

**QUALIFICATIONS:  
**  

*   3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.  

  

*   Experience in a sports and/ or entertainment venue with catering experience strongly preferred.  

  

*   Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning)

  

*   Attention to detail

  

*   Excellent written and verbal communication skills

  

*   Working knowledge of Catering Software

  

*   Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 

  

*   Experience with computerized work force management software strongly preferred

  

*    Solid organizational skills with the ability to handle multiple projects at one time

  

*   Must be able to work extended shifts of 10 hours or more as business dictates

  

*   Must be flexible with schedule and able to work different shifts

  

*   Ability to work nights, weekends and holidays 

  

*   Must be able to work in fluctuating temperatures

  

*   English reading, writing, comprehension, math and computer skills required

  

*   Ability to taste and evaluate food and beverage products

  

*   Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

  

*   Ability to use hands in using office equipment, including the computer system

  

*   Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

  

*   Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.  Ability to talk and hear to conduct phone and radio correspondence 

  

*   The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

**INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:  
**The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
  
**Intellectual/Social demands:  
**  

*   While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

**Physical demands:  
**  

*   While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

  

**Work environment:  
**  

*   The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round.  Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Dickies Arena

@DickiesArena

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